Forum Discussion

jasimon9's avatar
jasimon9
Super Contributor
4 years ago

Trouble changing passwords

I know you are trying to make 1P better and help with changing passwords. Yet your software needs improvement. I am continually running into situations where 1P is "trying too hard", and I get into a...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
4 years ago

Hi jasimon9. I appreciate the steps you shared. That's super helpful.

I can see that step 4 is where our issue lies. When you mentioned the "Password is changed", does it mean you clicked the Save button for the new password on the website? However, the password is not changed yet for the saved item in 1Password. Using the Password Generator will not directly update the saved item.

We will need to update the saved item's password by editing it. Let's try the following steps to see if it would help with the process:

  1. Go to the password-changing page.
  2. Copy the new password from Password Generator.
  4. Paste it into the password-changing page and save it.
  5. Search the saved item in 1Password. Edit it and paste the new password into the password field. Save the item.
  6. Go to the login page and test it with the updated-saved item.

In addition, if you are using the Autofill button in step 2 above. 1Password will autofill the new password to both fields and will prompt you with an update password window as demonstrated below:
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I hope my suggestion above will help you with the password-changing process.