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Forum Discussion
jasimon9
5 years agoSuper Contributor
Trouble changing passwords
I know you are trying to make 1P better and help with changing passwords. Yet your software needs improvement. I am continually running into situations where 1P is "trying too hard", and I get into a...
jasimon9
5 years agoSuper Contributor
Thank you to Tertius3 for chiming in.
I have used 1P since 2009. The change password function worked pretty well for most of that time. However, during the last year it has become extremely difficult. Sometimes it works, but at least half the time it results in a large amount of rework, including additional password resets with websites.
It is a fact that when you create a new password, it you don't save it temporarily somewhere, you are asking for a good chance of quite a bit of additional rework. The fact that I have a listing of passwords, including the current one and the new one, available in a separate text editor has saved me countless episodes of frustration.
The automated support from 1P should just work. It doesn't.
Here are things that need to be improved:
- the password history function. Used to be great. Now it is useless.
- the confusing UI where you get multiple popups, some covering others, and you never know whether to click Save, or something else. The fact that Kevin.li gives a workaround demonstrates somewhat the issues.
Hope this helps.