Trouble saving passwords and not seeing the same passwords in the desktop app and browser extension

@jough

I would highly encourage you to update all things Apple if you have not done so. Several important updates have been released. You indicated you were using 13.2.1 and 13.3.1(a) is available.

 Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch

I think 3 is a byproduct of 2. Are you using a VPN or in a corporate environment? You'll likely have a better experience once we can isolate what is causing the off-line indicator. I'd like to ask you to create a diagnostics report from your device, which will help us better determine what's happening with that off-line indicator. I would encouraging updating macOS before sending the report if possible this will ensure we're working with a fully up to date version of macOS.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: jough

• A link to this thread: https://1password.community/discussion/139991/new-to-1password-so-many-problems#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!