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Forum Discussion
Trouble with browser extensions
Updated an older iMac, which had not been used for a couple of years, from Mojave to Monterey. Was on 1P v6. When I synced the entries from my iPhone, I discovered a few sites where the password wo...
Hey @jhk sorry to hear about the trouble you're experiencing with the extension. It sounds like your data has not been migrated from your Primary vault to your account. That said, I'd like to get a diagnostics report from your computer to make sure of this. Once we get that, we can walk you through setting things up and filling from your browser.
Here is a guide on how to create a diagnostics report from your computer: https://support.1password.com/diagnostics/
Attach the Diagnostics Report to an email message addressed to mailto:support+x@1password.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly.
