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nicos18's avatar
nicos18
Frequent Contributor
9 months ago
Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

Cruncher's avatar
Cruncher
Occasional Contributor
6 months ago

I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.

With the 2FA App Method which will be disabled in 1 Month this is really annoying.

 

1P_Dave​ do you have any news on that?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

I'm sorry for the impact that the issue is causing. I don't have any news to share at the moment. I've shared your report with our development team. 

-Dave