Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
9 months ago
Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 months ago

Hi scube,

The team is aware of the issue and is in contact with the people at SwissID. We'll update this thread when there's more to share. Thanks for your patience!

devau's avatar
devau
New Contributor
4 months ago

Why is it msrked as „solved“? This is still an issue.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi devau,

    We use the Solution button to highlight the most current information so it's visible. I apologize for the confusing labeling, it's not something we can change and I know it's frustrating when you're waiting on a full solution.

    We're continuing to work with the people at SwissID to make sure 1Password will support their passkey.