Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
9 months ago
Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

Vadius1166's avatar
Vadius1166
New Contributor
3 months ago

I emailed SwissID with a link to this page and a bit of context: I don’t get that google, Microsoft, PayPal and many others companies accept to store the passkeys in 1password and not SwissID, it cannot be right.

For the sake of clarity, I also agree that this thread should not be marked as Closed, it’s surely not resolved 

  • Vadius1166's avatar
    Vadius1166
    New Contributor
    3 months ago

    Pleasant surprise : I gave it a try today and it worked ! I was able to store my passkey in 1Password and then I could use it to log in again 

    • tygital's avatar
      tygital
      New Contributor
      3 months ago

      Nice for you then - I only get the popup for Windows. I tried it and it is still status quo.

      • arcs's avatar
        arcs
        New Contributor
        3 months ago

        It worked for me as well!