It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Solved
Unable to create a passkey on SwissID website
Hi,
I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.
1Password Version: Not Provided
Extension Version...
I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
For the time being, you can use other authentication methods to sign into the website.
-Dave
#36659
1P_Dave
Moderator
ModeratorI'm not sure about what the process looks like on SwissID's end and I don't have any additional details to provide. I know that our team has been in contact with their team and we've been told that support for 1Password will be added to a future release of their service.
For more details, I recommend reaching out to SwissID.
-Dave
For all swiss users: This is the reply from SwissID to my support ticket regarding 1Password.
I've tried it and finally a "passkey" gets stored in 1Password, but it still does not work. Everytime I want to login using the Chrome browser on Windows 11 it asks me to scan a new QR-Code for creating a passkey. And on the iPhone I get "Passkey is not available" (see picture below). Is 1Password FIDO2 complaint ??
"Guten Tag. Vielen Dank für Ihre Anfrage und Ihr Interesse an der Nutzung eines Passkeys mit SwissID. Damit die Einrichtung reibungslos funktioniert, bitten wir Sie, folgende Punkte zu beachten:
• Verwendung von zwei Geräten: Bitte stellen Sie sicher, dass Sie zwei Geräte verwenden, auf denen derselbe Browser installiert ist. Zudem müssen Sie auf beiden Geräten mit demselben Benutzerkonto angemeldet sein.
• Synchronisation des Passwortmanagers: Es ist wichtig, dass die Passkeys im gleichen Passwortmanager gespeichert werden, um eine erfolgreiche Kommunikation zwischen den Geräten zu gewährleisten.
• FIDO2-Zertifizierung: Bitte beachten Sie, dass der verwendete Passkey FIDO2-zertifiziert sein muss. Nur so ist die notwendige Sicherheit und Kompatibilität mit SwissID gewährleistet.
Sollten Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Freundliche Grüsse"
- 1P_Dave
Thank you for sharing the email from SwissID, I've passed this along to our team internally and I'll update this thread once I have more news to share.
-Dave
#36659
I also wrote to SwissID.
This is the answer:
Hello, Unfortunately, the passkey you are using is currently not compatible with our system or is not permitted. Our department is working hard to offer as wide a range of options as possible. Please use an alternative passkey or contact us if you need assistance with setup.
I then sent another inquiry, but did not receive a response. That was about a month ago. It's really sad to see that this is taking so long.- 1P_Dave
Thank you for sharing the email from SwissID. Our team is currently in contact with the SwissID team and hopefully this issue will be fixed soon.
-Dave
