Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
8 months ago
Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

dslibby's avatar
dslibby
New Contributor
2 months ago

Hi team and community,

I’m a long-time 1Password customer in Switzerland and I’ve run into a roadblock with SwissID, our national digital identity. SwissID requires passkeys from FIDO2-certified providers. While 1Password can store passkeys, it isn’t recognized as a certified FIDO2 passkey provider, so SwissID rejects it.

SwissID states: “Only password managers that are FIDO2-compliant are supported. Many password managers can store passkeys but are not compliant themselves and are therefore not permitted by SwissSign for security and regulatory reasons.”

This matters because SwissID is widely used and backed by major Swiss institutions. It’s tied to Swiss Post and SBB, and it’s accepted by many services across e-government, healthcare, finance, media, and e-commerce. That means many of us in Switzerland can’t rely on 1Password passkeys for important, regulated logins.

Given 1Password’s membership in the FIDO Alliance and the global shift to passwordless authentication, FIDO2 certification as a passkey provider feels like the logical next step. It would let customers use 1Password for SwissID and other services that require certified passkey issuance, reducing the need to juggle multiple authenticators.

Is full FIDO2 certification as a passkey provider on the roadmap? If yes, is there any rough timeline you can share?

Thanks for considering this. 1Password is a tool I trust and want to keep using everywhere it counts.

Best regards,
David Libby
Zürich, Switzerland