Forum Discussion

nicos18's avatar
nicos18
Frequent Contributor
8 months ago
Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

dslibby's avatar
dslibby
New Contributor
25 days ago

Hi team and community,

I’m a long-time 1Password customer in Switzerland and I’ve run into a roadblock with SwissID, our national digital identity. SwissID requires passkeys from FIDO2-certified providers. While 1Password can store passkeys, it isn’t recognized as a certified FIDO2 passkey provider, so SwissID rejects it.

SwissID states: “Only password managers that are FIDO2-compliant are supported. Many password managers can store passkeys but are not compliant themselves and are therefore not permitted by SwissSign for security and regulatory reasons.”

This matters because SwissID is widely used and backed by major Swiss institutions. It’s tied to Swiss Post and SBB, and it’s accepted by many services across e-government, healthcare, finance, media, and e-commerce. That means many of us in Switzerland can’t rely on 1Password passkeys for important, regulated logins.

Given 1Password’s membership in the FIDO Alliance and the global shift to passwordless authentication, FIDO2 certification as a passkey provider feels like the logical next step. It would let customers use 1Password for SwissID and other services that require certified passkey issuance, reducing the need to juggle multiple authenticators.

Is full FIDO2 certification as a passkey provider on the roadmap? If yes, is there any rough timeline you can share?

Thanks for considering this. 1Password is a tool I trust and want to keep using everywhere it counts.

Best regards,
David Libby
Zürich, Switzerland

oschif's avatar
oschif
Occasional Contributor
14 hours ago

Hi, I had similar issue year ago, but different country.
How to make passkeys in 1Password certified? | 1Password Community

Basically, in my case I cant use 1Password passkey to log in government service because its missing L1 certification.

Info about authenticator levels.

The Authenticator Certification Levels introduce Authenticator Security Requirements to the FIDO Certification Program. Authenticators must be certified to at least Authenticator Certification Level 1 (L1) for UAF, U2F, and FIDO2 certification.

So, for 1Password to get FIDO2 certification they need to get at least L1 level.

But last year they told me that L1 certification is not available to software authenticators.

I fint that strange, because I also read this on FIDO website:

Maybe 1Password can give us update if there is any change? Is 1Password able to get L1 level certification?