Forum Discussion

NomadUK's avatar
NomadUK
Occasional Contributor
11 months ago

Unable to edit newly-created password entry from app or extension

I'm on a web page, creating a new account for a service. I generate new passwords using the little pop-up box that appears next to the password edit-text item on the page, then Save it in 1Password e...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello NomadUK! 👋

I'm sorry that you're unable to see or edit a newly saved login using the 1Password app. So that I can better understand the situation can you tell me the following:

  1. Does the issue occur on a specific website?
  2. If you wait a few minutes then do you see the saved login in the 1Password app?
  3. When the issue occurs, do you see the saved login when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave