Forum Discussion

jgalton's avatar
jgalton
Occasional Contributor
2 years ago

Unable to save form information

I intentionally had not updated my one password for several years until I was forced to after upgrading to Mac OS 14. The new version is extremely frustrating to use. I do not understand how your sof...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for sharing those details jgalton!

I'm sorry that changing to a more compact look hasn't improved things. Do you have a screenshot of an example of what you're seeing with the truncated characters that you can share, so that I can get a better understanding of what you're encountering? Be sure to mask or remove any sensitive information.

With regards to the saving issue, can you confirm if you have the "Save logins automatically" option enabled in the 1Password extension's settings page? Here's how you can that:

  1. Right-click the 1Password icon in your browser's toolbar, then select Settings.
  2. Click Autofill & save in the side panel.
  3. Check if "Save logins automatically" is toggled on.

Additionally, can you clarify if you're seeing the 1Password icon appear within the username or password field when it's in focus?

I look forward to hearing from you!

-David