Forum Discussion

Former Member's avatar
Former Member
2 years ago

Unable to save item and autofill not working

1Password keeps saying that it is "unable to save item" when I try to create a new vault item. It also is refusing to let me select any suggested passwords. This happens on multiple websites. I already have to uninstall and re-install the Chrome extension a couple times a week for it to keep auto-filling from my Vault. I'm about to roll this out to my team but am wondering if there isn't a better pword manager out there

1Password Version: Not Provided
Extension Version: 2.8.1
OS Version: macOS 13.2.1
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item

browser extension

3 Replies

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    2 years ago

    @serenaht Thanks for letting me know. If you haven't heard back from our support team, can you share the ticket mask (the numbers and letters in the square brackets in the subject line) with me so I can look into it?

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks for the suggestion, I sent the request. I don't have time to try disabling the Safe Browsing mode today but can try later on if it doesn't get fixed.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @serenaht

    Let's get your issue before the extensions team. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. The reason for the ask is that you issue sounds like one the team is working on. They can help determine if it's the issue I have in mind or something different.

    Also, by chance, are you using a Safe Browsing mode? If so, and you disable it as a test does this resolve the trouble you encountered?