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Former Member's avatar
Former Member
3 years ago

unable to save items

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an "unable to save item" error every time so I cannot add any ne...
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Former Member's avatar
Former Member
3 years ago

1P_Tommy I have already created a ticket and it is being looked at. Support replied back that this is a known issue that Engineers are looking at as it seems to be affecting accounts that have 2FA account. For now, locking/unlocking every few hours is the only fix.

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to save items","id":"message:69031","revisionNum":1,"repliesCount":38,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69031"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69031"},"body@stripHtml({\"truncateLength\":200})":" I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an \n\"unable to save item\" error every time so I cannot add any ne...","body@stringLength":"372","rawBody":"

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an
\n\"unable to save item\" error every time so I cannot add any new password

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.3.8
\nOS Version: macOs 12.6
\nBrowser:_ firefox

\n","kudosSumWeight":0,"postTime":"2022-11-03T01:10:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69031_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4913},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an
\n\"unable to save item\" error every time so I cannot add any new password

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.3.8
\nOS Version: macOs 12.6
\nBrowser:_ firefox

"},"Conversation:conversation:69031":{"__typename":"Conversation","id":"conversation:69031","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69031"},"lastPostingActivityTime":"2023-03-20T20:17:15.000-07:00","lastPostTime":"2023-03-20T20:17:15.000-07:00","unreadReplyCount":38,"isSubscribed":false},"ModerationData:moderation_data:69031":{"__typename":"ModerationData","id":"moderation_data:69031","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69031_1":{"__typename":"Revision","id":"revision:69031_1","lastEditTime":"2022-11-03T01:10:35.000-07:00"},"ForumReplyMessage:message:69063":{"__typename":"ForumReplyMessage","id":"message:69063","conversation":{"__ref":"Conversation:conversation:69031"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":69063,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: unable to save items","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69063"},"parent":{"__ref":"ForumTopicMessage:message:69031"},"body":"

1P_Tommy I have already created a ticket and it is being looked at. Support replied back that this is a known issue that Engineers are looking at as it seems to be affecting accounts that have 2FA account. For now, locking/unlocking every few hours is the only fix.

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I have already created a ticket and it is being looked at. Support replied back that this is a known issue that Engineers are looking at as it seems to be affecting accounts that have 2FA account. For now, locking/unlocking every few hours is the only fix.

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