Forum Discussion

Former Member's avatar
Former Member
4 years ago

unable to save items

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an "unable to save item" error every time so I cannot add any ne...
browser extension
Former Member's avatar
Former Member
3 years ago

Hi @chabright, sorry to hear that the issue has returned. This is something that our developers are actively investigating, and as others have mentioned, it seems to affect user accounts that have 2fa enabled. I'm curious, do you have 2fa enabled for your account? If so, are you open to turning it off to see if that will help?

I would understand if that's not something you'd wish to do. In that case, could you try the beta version of the extension to see if the behavior has improved with the updates that were recently added?

Here's how to get the beta extension: https://support.1password.com/betas/#install-a-beta-release-of-the-1password-extension

Please let us know how things go. We hope to hear from you again soon.