Forum Discussion
steph_giles
1Password Team
3 years agoHey @rchen24,
It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.
Can you try the steps below to see if it improves things:
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account.
- Sign back into your account.
- Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)
Let us know how you get on, I'm sorry for the disruption!