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Former Member's avatar
Former Member
3 years ago

Unable to save new passwords and unable to copy and paste

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @rchen24,

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

Can you try the steps below to see if it improves things:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)

Let us know how you get on, I'm sorry for the disruption!

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I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...","body@stringLength":"1150","rawBody":"

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

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I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

"},"Conversation:conversation:102626":{"__typename":"Conversation","id":"conversation:102626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:102626"},"lastPostingActivityTime":"2023-03-23T00:36:34.000-07:00","lastPostTime":"2023-03-23T00:36:34.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:102626":{"__typename":"ModerationData","id":"moderation_data:102626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1","title":"yf7a35lzgyid.png","associationType":"BODY","width":660,"height":554,"altText":null},"Revision:revision:102626_1":{"__typename":"Revision","id":"revision:102626_1","lastEditTime":"2023-02-13T13:29:19.000-08:00"},"ForumReplyMessage:message:102632":{"__typename":"ForumReplyMessage","id":"message:102632","conversation":{"__ref":"Conversation:conversation:102626"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":102632,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to save new passwords and unable to copy and paste","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102632"},"parent":{"__ref":"ForumTopicMessage:message:102626"},"body":"

Hey @rchen24,

\n\n

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

\n\n

Can you try the steps below to see if it improves things:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)
    6. \n
\n\n

Let us know how you get on, I'm sorry for the disruption!

","body@stringLength":"858","rawBody":"

Hey @rchen24,

\n\n

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

\n\n

Can you try the steps below to see if it improves things:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)
    6. \n
\n\n

Let us know how you get on, I'm sorry for the disruption!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-03-20T08:16:30.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:102632_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314148978":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314148978","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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