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Stanthewizzard's avatar
Stanthewizzard
New Contributor
3 years ago

Unable to sign in to a Google account using a saved passkey

Neither Google nor Microsoft offers me to use passkey as a sign in method. Am I doing it wrong ? Thanks 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not ...
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1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hey Manaburner,

I hope you've been enjoying saving and signing in with passkeys in 1Password in the open Beta! As for this issue you're seeing with passkeys in Chrome on Windows; It looks like Chrome is invoking it's own passkey/security key prompts before 1Password has a chance to pull up your saved passkey. These steps below should help improve that experience you're seeing and I'd like to ask you to give them a try for me:

  1. In Chrome > Settings, “Offer to save passwords” should be disabled. 1Password for Chrome should be controlling this setting in your browser.

  2. Copy and paste chrome://flags/#enable-debug-for-secure-payment-confirmation into the address bar and press Enter/Return. Disable this setting and restart the browser.

After doing the above, could you then try signing in to your Google account again to see if 1Password is now offering to sign in using your passkey? :)