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System's avatar
System
Super Contributor
2 years ago

Unable to use Touch ID in the browser

This discussion was created from comments split from: Browser extension for (Brave, Chrome, Firefox) no longer integrates with 1Password app (no Touch ID).
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @jbrowdy! 👋

I've merged your comments together so that we can keep the discussion in one place. 🙂

I'm sorry that Touch ID isn't working in the browser. Are you still able to unlock your Mac and the 1Password desktop app itself using Touch ID? As a start can you make sure that you're running the latest versions of both 1Password and macOS:

If that doesn't help, or if you're already up to date, then try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

Let me know if that doesn't fix the issue.

-Dave

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discussion was created from comments split from: Browser extension for (Brave, Chrome, Firefox) no longer integrates with 1Password app (no Touch ID)."},"Conversation:conversation:63575":{"__typename":"Conversation","id":"conversation:63575","solved":false,"topic":{"__ref":"ForumTopicMessage:message:63575"},"lastPostingActivityTime":"2023-10-23T10:01:22.000-07:00","lastPostTime":"2023-10-23T10:01:22.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:63575":{"__typename":"ModerationData","id":"moderation_data:63575","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:63575_1":{"__typename":"Revision","id":"revision:63575_1","lastEditTime":"2023-10-23T07:12:43.000-07:00"},"ForumReplyMessage:message:63578":{"__typename":"ForumReplyMessage","id":"message:63578","conversation":{"__ref":"Conversation:conversation:63575"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:63575/message:63578","revisionNum":1,"uid":63578,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to use Touch ID in the browser","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:63578"},"parent":{"__ref":"ForumTopicMessage:message:63575"},"body":"

Hello @jbrowdy! 👋

\n\n

I've merged your comments together so that we can keep the discussion in one place. 🙂

\n\n

I'm sorry that Touch ID isn't working in the browser. Are you still able to unlock your Mac and the 1Password desktop app itself using Touch ID? As a start can you make sure that you're running the latest versions of both 1Password and macOS:

\n\n\n\n

If that doesn't help, or if you're already up to date, then try the following steps:

\n\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Application folder.
    4. \n
  4. Open your web browser.
    5. \n
\n\n

Let me know if that doesn't fix the issue.

\n\n

-Dave

","body@stringLength":"1158","rawBody":"

Hello @jbrowdy! 👋

\n\n

I've merged your comments together so that we can keep the discussion in one place. 🙂

\n\n

I'm sorry that Touch ID isn't working in the browser. Are you still able to unlock your Mac and the 1Password desktop app itself using Touch ID? As a start can you make sure that you're running the latest versions of both 1Password and macOS:

\n\n\n\n

If that doesn't help, or if you're already up to date, then try the following steps:

\n\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Application folder.
    4. \n
  4. Open your web browser.
    5. \n
\n\n

Let me know if that doesn't fix the issue.

\n\n

-Dave

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