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Forum Discussion
Unlock with Device not working - iOS
Is anyone else having issues getting 1Password on iOS to consistently unlock with Device? I have the option turned on, I have FaceID and all the relevant iOS security settings switched on but it ...
Hi1P_Dave
Yes that does match the behaviour I’m seeing. Is there any workaround for this? I’m comfortable with the risk as my phone isn’t shared and I don’t live in a high crime area.
Taking a step back though, this is explanation needs to be far more prominently displayed when turning on tis feature for 1P - I can’t find it mentioned anywhere in the App, or on the website from what I can see?
I’m sure it is unintentional but the name of the feature is a quite misleading at least on iOS if it only works for 10 minutes after you’ve used another unlock method on 1P. I know our regulators are being very aggressive on misleading advertising, feature names and so on. I’d hate to see 1P dragged into this so it may be worth considering a name change, or making its pretty extreme limitations far more prominently displayed when turning on the feature ?
1P_Dave
Moderator
ModeratorI'm sorry for the delay in replying. You can find this documented on our support page: https://support.1password.com/device-unlock/?ios#set-up-unlock-with-device
Here's a screenshot:
In the app itself, this is noted when selecting an app unlock preset:
That being said, I can see how it would be helpful to add additional help text on the Security settings page itself and I've filed a feature request on your behalf.
Is there any workaround for this? I’m comfortable with the risk as my phone isn’t shared and I don’t live in a high crime area.
We originally planned to make this setting user-configurable, including device unlock periods longer than the default 10 minutes, which was chosen to address the unique security risks of mobile devices. However, technical and user experience constraints prevented us from reliably supporting longer unlock periods. We appreciate your feedback, and our team will continue exploring ways to improve the device unlock experience in the future.
-Dave
CFP-20076
