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Forum Discussion
wagnerone
2 years agoDedicated Contributor
Unlocking via clicking small 1Password icon in form fields
I am using macOS 14.4, Safari, and always the latest 1Password on beta channel (currently 1Password for Mac 8.10.30 (81030001)) and latest available Safari 1Password extension.
It used to be I nev...
1P_Evon
1Password Team
2 years agoHello wagnerone, thank you for reaching out. I'm sorry to hear about the disruption.
Based on what you shared, it sounds like 1Password for Safari is not communicating as we'd expect with the 1Password desktop app. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144976/
- Your forum username: wagnerone
- A diagnostics report and a console log:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
- Attach both files to your next reply.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
I look forward to assisting you further.
-Evon