Forum Discussion

New Contributor

3 years ago

1password extension won't login

I have recently installed the latest 1 password extension on Safari and have given it the necessary permissions. But when I pick the 1password icon and fill in my 1password password I just get the r...

browser extension

steph_giles

1Password Team

3 years ago

Hey @Stan69,

I'm sorry for the trouble.

Can you describe the behaviour you are seeing?

When you say 1Password login pages are opening is this in your browser in another tab or are you seeing prompt from the 1Password app to sign in?

Is 1Password locked when you see this? Does a certain behaviour seem to trigger it?

These answers will be really helpful, thank you!

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Hello,

\n\n

Since a few days, 1password login pages open by themselves in the Chrome browser. Are other people affected? Have you found a solution?

\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Mac 13.1
\nBrowser:_ Chrome

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Hello,

\n\n

Since a few days, 1password login pages open by themselves in the Chrome browser. Are other people affected? Have you found a solution?

\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Mac 13.1
\nBrowser:_ Chrome

"},"Conversation:conversation:88652":{"__typename":"Conversation","id":"conversation:88652","solved":false,"topic":{"__ref":"ForumTopicMessage:message:88652"},"lastPostingActivityTime":"2023-01-19T03:40:17.000-08:00","lastPostTime":"2023-01-19T03:40:17.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:88652":{"__typename":"ModerationData","id":"moderation_data:88652","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:88652_1":{"__typename":"Revision","id":"revision:88652_1","lastEditTime":"2023-01-11T05:17:58.000-08:00"},"ForumReplyMessage:message:88653":{"__typename":"ForumReplyMessage","id":"message:88653","conversation":{"__ref":"Conversation:conversation:88652"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:88652/message:88653","revisionNum":1,"uid":88653,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: unwanted 1password page opening","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:88653"},"parent":{"__ref":"ForumTopicMessage:message:88652"},"body":"

Hey @Stan69,

\n\n

I'm sorry for the trouble.

\n\n

Can you describe the behaviour you are seeing?

\n\n

When you say 1Password login pages are opening is this in your browser in another tab or are you seeing prompt from the 1Password app to sign in?

\n\n

Is 1Password locked when you see this? Does a certain behaviour seem to trigger it?

\n\n

These answers will be really helpful, thank you!

","body@stringLength":"412","rawBody":"

Hey @Stan69,

\n\n

I'm sorry for the trouble.

\n\n

Can you describe the behaviour you are seeing?

\n\n

When you say 1Password login pages are opening is this in your browser in another tab or are you seeing prompt from the 1Password app to sign in?

\n\n

Is 1Password locked when you see this? Does a certain behaviour seem to trigger it?

\n\n

These answers will be really helpful, thank you!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-12T04:01:01.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88653_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1750925002441":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925002441","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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