Forum Discussion
Apple Watch: 1 PW8 Has No Items in Watch App
If this is the same issue I'm facing, it happens every time I log in to the Firefox extension. The extension will unlock like normal, but it also opens my.1password.com with a "session expired" error message. If I don't log in there, the same page will continue to occasionally open in a new tab with the same error.
Thank you. One of my colleagues will be with you as soon as possible.
ref: EGG-27445-546
- vishalsheth3 years agoSuper Contributor
1P_Dave ,
[#EGG-27445-546] I've shared it. I fail to understand on how would this be tackled by you as I believe this happens when one transfers to a new iPhone through Apple transfer.
I'm sorry to hear that the steps didn't work. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
- vishalsheth3 years agoSuper Contributor
Hello 1P_Dave ,
I already did the above process. I was logged out of my new device. When I logged back it showed my old phone name.
Hello vishalsheth! 👋
I'm sorry that the new iPhone's name wasn't registered. Can you try the following:
- Make sure that you download and save your Emergency Kit.
- Log in to your 1Password account on 1Password.com (in the browser, not the app).
- Click on your name and then click on My Profile.
- Click on the gear wheel next to the incorrect device name and then click Deauthorize Device.
1Password will ask you for your account password and Secret Key the next time that you open the app. Let me know if that helps. 🙂
-Dave