Forum Discussion

Former Member's avatar
Former Member
3 years ago

Username and Password not populating

New to 1 Password. Trying to login to salliemae.com. When I click to use the 1Password username or password, nothing is populated. The account information is in 1Password. I can copy and paste the i...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @JWCisMe,

I'm sorry for the trouble, you are right, 1Password is having a hard time filling on this page. We have an internal issue to see if we can improve the behaviour on this page in future update and I have added you to our list of affected users.

In the meantime, the best workaround I found was to click on the 1Password icon in your browser toolbar and drag and drop the credentials to the field.

I understand that this isn't ideal, please let us know if there is anything else we can help with at all!

ref: dev/core/core#16313