Forum Discussion

wizdomonwheels's avatar
wizdomonwheels
New Contributor
2 years ago

Using Quickbooks Online, browser plugin prompts to save identity constantly

If you are using Quickbooks Online (in Firefox for my example) and you create an invoice, soon after 1Password will prompt you to save an identity based on one of the elements in the invoice. Is t...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, wizdomonwheels. Thank you for reaching out. I'm sorry about the issue you're running into with 1Password using Quickbooks Online.

Since I cannot access this page, I request you send us a collected page structure to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148091
  • Your forum username: wizdomonwheels
  • The collected page structure:
  • Navigate to the page exhibiting the behaviour.
  • Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
  • 1Password will save a .json file to your "Downloads" folder.
  • Attach the file to your email. Please do not post the file to the forum.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

In the meantime, you can temporarily turn off all suggestions on a specific webpage by right-clicking the field, selecting 1Password - Password Manager and clicking Hide on this page. This is a temporary solution and would require you to re-do the steps after every browser restart.

I look forward to hearing from you.

-Evon