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jefftb's avatar
jefftb
Occasional Contributor
3 years ago

Using "Sign in with" getting Unable to save error

When I use google to log in to specific sites, 1P is now offering to update my logins with the "Sign In with". So I try to do that, but every time I get a "Unable to save". 1Password...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey jefftb! I'm sorry that we were unable to reply sooner. It's possible that you encountered a known issue that our developers are investigating. To check on that, I have a few questions:

  • Are you still getting the "Unable to Save" error at times?
  • If so, does the error appear when you try to save any login, or does it only happen when you try to save logins via the "Sign in with..." prompt?
  • If you lock the extension and then unlock it, do you still get the error message?
  • If you sign out of your account in the extension and sign back in, do you still get the error message?

We have indeed found that signing out of the extension and signing back in has helped many users. We recommend trying it out to see if it resolves the error:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

We look forward to hearing from you again.

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So I try to do that, but every time I get a \"Unable to save\". \n\n \n\n \n\n 1Password...","body@stringLength":"934","rawBody":"

When I use google to log in to specific sites, 1P is now offering to update my logins with the \"Sign In with\". So I try to do that, but every time I get a \"Unable to save\".

\n\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.5.1
\nOS Version: 13.1 (22C65)
\nBrowser:_ Chrome
\nReferrer: forum-search:\"sign in with\" unable to save item

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When I use google to log in to specific sites, 1P is now offering to update my logins with the \"Sign In with\". So I try to do that, but every time I get a \"Unable to save\".

\n\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
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\nBrowser:_ Chrome
\nReferrer: forum-search:\"sign in with\" unable to save item

"},"Conversation:conversation:44706":{"__typename":"Conversation","id":"conversation:44706","solved":false,"topic":{"__ref":"ForumTopicMessage:message:44706"},"lastPostingActivityTime":"2023-01-24T16:57:32.000-08:00","lastPostTime":"2023-01-24T16:57:32.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:44706":{"__typename":"ModerationData","id":"moderation_data:44706","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NDcwNi01NDc0aTJBNUY0ODQ3QzRDRDM1NTI?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS00NDcwNi01NDc0aTJBNUY0ODQ3QzRDRDM1NTI?revision=1","title":"av15ndy2vaas.png","associationType":"BODY","width":844,"height":944,"altText":null},"Revision:revision:44706_1":{"__typename":"Revision","id":"revision:44706_1","lastEditTime":"2022-12-22T08:37:58.000-08:00"},"ForumReplyMessage:message:44709":{"__typename":"ForumReplyMessage","id":"message:44709","conversation":{"__ref":"Conversation:conversation:44706"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":44709,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Using \"Sign in with\" getting Unable to save error","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44709"},"parent":{"__ref":"ForumTopicMessage:message:44706"},"body":"

Hey jefftb! I'm sorry that we were unable to reply sooner. It's possible that you encountered a known issue that our developers are investigating. To check on that, I have a few questions:

\n\n\n\n

We have indeed found that signing out of the extension and signing back in has helped many users. We recommend trying it out to see if it resolves the error:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\".
    6. \n
\n\n

We look forward to hearing from you again.

","body@stringLength":"1381","rawBody":"

Hey ! I'm sorry that we were unable to reply sooner. It's possible that you encountered a known issue that our developers are investigating. To check on that, I have a few questions:

\n\n\n\n

We have indeed found that signing out of the extension and signing back in has helped many users. We recommend trying it out to see if it resolves the error:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\".
    6. \n
\n\n

We look forward to hearing from you again.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-24T16:47:04.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44709_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314148978":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314148978","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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