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dhqtbluhp's avatar
dhqtbluhp
New Contributor
11 months ago

using the Mac OS 15 app wont load

It just says caant load. 1Password Version: Not Provided Extension Version: Not Provided OS Version: 15.0 Browser: Safari
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello dhqtbluhp! 👋

Thank you for reporting the issue! macOS 15 is a very early beta but the team is definitely interested in looking into issues so that we can get them resolved before the stable release later this year.

So that I can better understand that situation can you tell me the following:

  1. What version of 1Password for Mac are you using on your device?
  2. How are you opening 1Password? Using Quick Access? Or double-clicking on 1Password from the Applications folder?
  3. Can you post a screenshot of the error that you're seeing?

I look forward to hearing from you.

-Dave

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the Mac OS 15 app wont load","id":"message:128129","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:6001"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:128129"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128129"},"body@stripHtml({\"truncateLength\":200})":" It just says caant load. \n\n \n\n 1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: 15.0 \nBrowser: Safari ","body@stringLength":"198","rawBody":"

It just says caant load.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: 15.0
\nBrowser: Safari

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It just says caant load.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: 15.0
\nBrowser: Safari

"},"Conversation:conversation:128129":{"__typename":"Conversation","id":"conversation:128129","solved":false,"topic":{"__ref":"ForumTopicMessage:message:128129"},"lastPostingActivityTime":"2024-06-17T10:42:46.000-07:00","lastPostTime":"2024-06-17T10:42:46.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:128129":{"__typename":"ModerationData","id":"moderation_data:128129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128129_1":{"__typename":"Revision","id":"revision:128129_1","lastEditTime":"2024-06-16T09:50:10.000-07:00"},"ForumReplyMessage:message:128130":{"__typename":"ForumReplyMessage","id":"message:128130","conversation":{"__ref":"Conversation:conversation:128129"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":128130,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: using the Mac OS 15 app wont load","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128130"},"parent":{"__ref":"ForumTopicMessage:message:128129"},"body":"

Hello dhqtbluhp! 👋

\n\n

Thank you for reporting the issue! macOS 15 is a very early beta but the team is definitely interested in looking into issues so that we can get them resolved before the stable release later this year.

\n\n

So that I can better understand that situation can you tell me the following:

\n\n
    \n
  1. What version of 1Password for Mac are you using on your device?
    2. \n
  2. How are you opening 1Password? Using Quick Access? Or double-clicking on 1Password from the Applications folder?
    3. \n
  3. Can you post a screenshot of the error that you're seeing?
    4. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"848","rawBody":"

Hello ! 👋

\n\n

Thank you for reporting the issue! macOS 15 is a very early beta but the team is definitely interested in looking into issues so that we can get them resolved before the stable release later this year.

\n\n

So that I can better understand that situation can you tell me the following:

\n\n
    \n
  1. What version of 1Password for Mac are you using on your device?
    2. \n
  2. How are you opening 1Password? Using Quick Access? Or double-clicking on 1Password from the Applications folder?
    3. \n
  3. Can you post a screenshot of the error that you're seeing?
    4. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

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