Forum Discussion

Former Member's avatar
Former Member
3 years ago

[USO] Button detection aborting due to timeout.

Hi,

I notice this error when 1password is active, and the button on the taskbar is clicked
[USO] Button detection aborting due to timeout.
When I disable the addon, this error is no longer present
I have the latest version of Chrome


1Password Version: Not Provided
Extension Version: 2.5.1
OS Version: Not Provided
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=%5BUSO%5D%20Button%20detection%20aborting%20due%20to%20timeout.

14 Replies

  • Former Member's avatar
    Former Member

    Hi Joy_1P

    Here are my experiences and answers
    * The error comes when I click on the icon in the toolbar of Chrome, the add-on is pinned to be shown
    * It happens every time you need to open the add-on if it is not signed on
    * It happens when I am logging on to translate.wordpress.org, but also when I login on my own site
    * Both the environments are WordPress sites
    * I do not see any problems, appears to be working fine
    * The error I reported before cannot be reproduced currently
    * However I do see other errors after entering the clicking the icon and entering the PW

    11:40:30.539 VM554:1 a: redirect_to=https%3A%2F%2Ftranslate.wordpress.org%2Flocale%2Fnl-be%2Fdefault%2Fpatterns%2Fcore%2F&locale=en_US
    11:40:30.541 VM556:1 a: redirect_to=https%3A%2F%2Ftranslate.wordpress.org%2Flocale%2Fnl-be%2Fdefault%2Fpatterns%2Fcore%2F&locale=en_US
    11:40:54.057 menu.js:4 [Violation] Added non-passive event listener to a scroll-blocking 'wheel' event. Consider marking event handler as 'passive' to make the page more responsive. See https://www.chromestatus.com/feature/5745543795965952
    b @ menu.js:4
    m @ menu.js:9

    The second issue currently is the fact that an image cannot be found

    11:43:15.296 mysite.com.png:1 GET https://c.1password.com/richicons/images/login/120/mysite.com.png 404
    Image (async)
    P @ menu.js:4

  • Former Member's avatar
    Former Member

    Hey Roenfeldt, we received an email from you in regards to this. We have sent you a response asking for some more information. Let's continue our conversation about the issue via email. We look forward to helping you from there!

    ref: CKT-37656-842

  • Former Member's avatar
    Former Member

    Hey @psmits, sorry about the issue that you're seeing. Could you clarify if the error appears when you click on the 1Password icon in your browser's toolbar? Or does it appear when you click on the 1Password icon in your computer's menu bar outside of the browser?

    Your statement that "I notice this error when 1password is active, and the button on the taskbar is clicked" makes it sound as though the error appears outside of the browser. That said, I do want to double check on the matter so that we know where the error is coming from.

    Additionally, I have a few more questions:

    • Does the USO error appear all the time, or does it appear intermittently?
    • Does the USO error appear when you're on a specific website?
    • When the error appears, do you notice any other issues with the extension? For example, does the extension not allow you to save or fill?
    • Are you able to reproduce the behavior and send a screenshot of the error message to us?

    Feel free to mask or remove any sensitive details from the screenshot. Once you're done, you can attach the screenshot to your reply and post it here. You can also send the screenshot to us via email if that works better. Let us know if you want to go that route.

  • Roenfeldt's avatar
    Roenfeldt
    Occasional Contributor

    I second that. It happens in latest Firefox for Mac (v. 109.0). I'm getting this error in the browser's console. It happened ever since the 1Password in the browser extension got updated to the 2.5.2 version (https://releases.1password.com/b5x/stable/#whats-new).

    I'm a web developer and this thing polluting my browser's console is getting increasingly annoying. Is there any way of getting rid of it?