Forum Discussion

dvmierlo's avatar
dvmierlo
Occasional Contributor
2 hours ago

What justifies the huge subscription price increase?

Today I received an email from 1Password with the message of a price increase.

Current price: €31.80 EUR / year
New price: €43.80 EUR / year

This is an enormous price. Can someone from 1Password honestly and without any sales pitch justify this huge price increase? After years of a loyal paying 1Password user, this really makes me look around of alternative options.

11 Replies

  • snozdop's avatar
    snozdop
    Super Contributor

    Over 20% increase (not an update) for the family plan - that's insane. The product has got worse in many ways (especially the Safari browser extension which is awful at the moment) and literally none of the new features are any use to me at all.

    I've been a customer since it was called "1Passwd" but this is gonna be my last year if they go through with this increase - not that they'll care. I'll switch to Apple Passwords.

    I guess the $950M in venture capital money they got or the $6.8B valuation isn't enough to satisfy their greed, nor the amount of revenue they make from their favoured corporate customers. Individual and Family plans (you know, the very customers that got them going) now get the ensнittification treatment.

    Very disappointing.

  • I’ve been using 1Password since 2009 on both Mac and iOS, and later on PC. This increase has made me seriously question the program’s affordability. As others have stated, I will also start looking into alternatives and will take a couple of days to decide on my next steps. You had my trust for many years, but this has blindsided me.

  • Thank you to everyone in this thread for sharing your experiences and information — it was genuinely helpful.

    After reading the discussion and taking some time to reconsider, I have now reversed my renewal (which I initially accepted because the announcement felt quite sudden and I felt somewhat rushed) and canceled my subscription.

    I will now move fully into the Apple ecosystem for password management. For the one remaining Windows PC I still use, I’m confident I’ll find a workable solution. Thanks to guidance I received here — and elsewhere — the migration process appears much easier than I initially expected.

    I have used 1Password for many years and would have preferred to remain a customer. However, the combination of a significant price increase and very short notice ultimately led me to this decision.

    If 1Password were to introduce an alternative solution or long-term pricing option for existing customers, I would certainly be open to reconsidering and continuing my subscription at the price level I have paid over the past years. Otherwise, I consider my decision final.

    Thanks again to the community for helping clarify the available options and experiences.

  • prime's avatar
    prime
    Dedicated Contributor

    I've been a customer since 2014. The subscription has been the same price since it start, and I have the family plan, and a 20% increases is a bit much. I can see a 10%, but 20% is a lot. 

    I think I am going to look somewhere else. 

  • I canceled my sub following receiving the price increase email this afternoon for three reasons in case it helps 1Password or other users:

    • I was not happy about the data breach and having to change my passkey.
    • I'm in the Apple ecosystem and their password manager has every feature I need; and is more convenient.
    • The price is unjustifyable given that when I do need to log into something via Windows or Linux, I can use just use Chrome's password manager.

    I can't speak for the value of business or enterprise users, but for home users, I can't see the value--especially with powerful alternatives like Apple's password app. I had planned on keeping both, but this price increase made my decision easy.

    Hope everyone finds the path forward that works best for them. I wish 1Password team the best.

    • sammie76's avatar
      sammie76
      New Member

      I would actually be interested in this as well — what data breach are you referring to?

      As far as I know, I haven’t received any notification about a breach affecting my account, and I have not changed my Secret Key so far. Did I miss something, or are you referring to a specific incident?

      Would appreciate some clarification.

      • bananapie's avatar
        bananapie
        New Member

        On February 9th of this year I was prompted by 1Password to change my passkey due to security concerns, so I did. I did it through the app itself which sent me to the browser, but then I knew it was safe that way.

        Regarding the details, I can't remember. I apologize if I am throwing out misinformation through improper wording. 

        My frustration is in having to change the passphrase following a security warning.

         

    • prime's avatar
      prime
      Dedicated Contributor

      What data breach? 

  • Agree 100%. Been using it since it was first introduced and it has evolved significantly. However, like you, not sure this price increase makes sense when there is a free password manger built into the Apple infrastructure. 

    • sammie76's avatar
      sammie76
      New Member

      I have been a loyal 1Password customer since February 2018 and have happily used the service for many years.

      Recently, I was informed about the subscription price increase from 35.88 USD to 42.70 USD (before tax), which represents roughly a 19% increase. Personally, I consider this to be quite substantial — especially for long-term customers.

      What disappointed me even more was the very short notice before the change took effect. Migrating a password manager is not something that can realistically be done within such a limited timeframe, so I felt forced to accept the increase for now.

      I have already contacted 1Password support directly to share my concerns. However, I must honestly say that this situation makes me reconsider my long-term commitment. As an Apple user, I will now also start evaluating Apple’s built-in password management alternatives for the future.

      This is unfortunate, because I have genuinely enjoyed using 1Password and would have preferred to remain a customer. The combination of a significant price increase and very short advance notice feels disappointing from a long-time customer perspective.

      I hope 1Password takes feedback like this into consideration.

      • tomjepp's avatar
        tomjepp
        New Member

        Sadly I think this was inevitable since they were bought by private equity a few years ago. It feels like the classic "more money please, suckers" approach. Especially with the increases to new user pricing a few months ago that absolutely definitely weren't coming to existing users too: https://www.reddit.com/r/1Password/comments/1p9ewoq/comment/nrqlec2/?context=3&share_id=stTEmi4961xrtyy9sJ4Cn&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1

        I've been using 1Password since v4. I'm still frustrated I missed out on buying v7 standalone and was effectively forced into a subscription at all.

        On Mac, v8's UI & UX is still worse than v7, and it's buggier as well across all platforms. Quick Access is still a poor replacement for 1Password Mini. No support for local vaults still sucks. I still have more issues with the v8 browser extensions than the old v7 ones.

        From their feature list - most of that has existed for years, and I don't give a crap about AI in my password manager.

        Basically every new feature and blog post is about enterprise/business use cases. I feel like individual users are just a footnote in 1password's business that they really don't care about any longer.