Forum Discussion

Former Member's avatar
Former Member
3 years ago

Why does the Chrome keyboard shortcut keep reverting/resetting to its original value?

I'm not sure if it's when Chrome Updates or the 1Password Extension but the "Activate the extension" keyboard shortcut keeps getting reset to Cmd+Shift+X. Since I use my browser to edit documents, th...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

uhuhleuh​ and lambdamusic​ 

I'm sorry that you're both still running into the issue. It's not entirely clear why keyboard shortcuts are being reset for certain users but our development team believes that this is a Chrome issue since we see reports online for users of other extensions as well. 

Since we still haven't reproduced the behaviour on our end, can you tell me the following: 

  1. How often do your shortcuts reset? Every day? Every week? Every month?
  2. Do your shortcuts reset after an update to the 1Password extension? Or after an update to Chrome itself? 
  3. Do you use any other extensions that allow you to configure shortcuts and do those reset as well? 


I look forward to hearing from you.

-Dave

#21691

  • lambdamusic's avatar
    lambdamusic
    New Contributor
    4 months ago

    Hi Dave, 

    I just use one Chrome profile and for me the shortcut resets each time there is an update to the 1Password extension. 

    If I may suggest a workaround, could you change the default shortcut to something less common? 

    Thanks

  • uhuhleuh's avatar
    uhuhleuh
    New Contributor
    4 months ago

    Hi Dave,

    Thanks for the quick response. Apologies: I have seven different Chrome profiles, used for various purposes (work & personal), so it is close to impossible to track why and how frequently shortcuts reset. What I know is that the issue is present in all of them, and every time I open the extension's settings for any reason, the shortcut is consistently back (I just checked three profiles; Command+shift+X was active in all of them.

    MacOS: 15.5
    Chrome version: Version 137.0.7151.120 (Official Build) (arm64)
    1Password extension: 1Password Nightly – Password Manager 8.11.2.14