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Forum Discussion
Former Member
3 years agoWhy does the Chrome keyboard shortcut keep reverting/resetting to its original value?
I'm not sure if it's when Chrome Updates or the 1Password Extension but the "Activate the extension" keyboard shortcut keeps getting reset to Cmd+Shift+X. Since I use my browser to edit documents, th...
1P_Dave
Moderator
3 months agoThank you for following up and I'm sorry that you continue to be affected by the issue. We don’t have plans to change the default shortcut at this time, as many of our customers rely on it as part of their daily workflows. Instead, we’re instead making use of Chrome’s built-in keyboard shortcut management. This lets you customize the shortcut if the default one conflicts with another extension or website.
The team and I still haven't been able to reproduce the behaviour that's been reported by a small number of Chrome users where Chrome will reset chosen keyboard shortcuts after an update. Would you be able to take a screen recording of the following the next time there's an available Chrome update:
- Show that you've changed your keyboard shortcut from the default to something else.
- Update Chrome.
- Show that the shortcut has changed.
You can find instructions on how to create a screen recording here:
A screen recording will allow us to better investigate and reproduce the issue on our end. Once the screen recording is created, please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording.
-Dave
Issue=PA-522