Why does the Chrome keyboard shortcut keep reverting/resetting to its original value?

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I know how disruptive this issue can be and Google Docs is indeed a very popular service. However, not all 1Password users also use Google Docs (or use strikethrough with regularity) and changing the default shortcut is a big decision since it will disrupt the workflow of everyone who has been using that keyboard shortcut for years to open or close the 1Password pop-up.

The reality is that there are many websites out there that feature conflicting shortcuts with 1Password and, because of these potential conflicts, 1Password's browser extension supports the ability to change the default shortcut in all browsers that allow us to include this functionality including Chrome, Edge, Brave, and Firefox. A bug in Chrome can sometimes reset a user's chosen shortcut for a browser extension and hopefully that is fixed by the Chrome team in the future. I recommend that you report the issue to Chrome so that they're aware of the impact to you.

Although I'm not the one who makes the decision on whether to change the default shortcut, or implement other solutions, I'll continue to make sure that this is in front of the relevant teams and voice everyone's feedback internally. The experience here can definitely be improved and I hope that a solution that works for all users can be found.

-Dave

ref: PB-41224611