Forum Discussion

ronen's avatar
ronen
Super Contributor
11 months ago

Why in some websites 1password doesn't automatically fill ,y login details ?

I see instead my e-mails addresses in a popup menu instead of 1 P login details to fill
Thanks.


1Password Version: 1Password for Mac 8.10.46 (81046026)
Extension Version: Not Provided
OS Version: 15.0.1 (24A348)
Browser: Safari

9 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    ronen,

    You're very welcome. Let me know if there's anything else I can help you with. 🙂

    -Evon

  • ronen's avatar
    ronen
    Super Contributor

    Hi Evon.
    Thank you very much for your reply.
    Very appreciated.
    Ronen.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello, ronen.

    Thank you for your reply. I've reviewed the website's page structure, and the password field is labelled as a new password entry. As a result, 1Password suggests a new password instead. We filed an issue for our development team to determine if we can improve 1Password for this page.

    In the meantime, I recommend using the https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps from the 1Password extension pop-over.

    I hope that helps.

    -Evon

    ref: dev/core/core#17109

  • ronen's avatar
    ronen
    Super Contributor

    @Evon this website isn't filling password by 1Password.

    https://www.meuhedet.co.il/en/

    I have attached some print screens with order numbers.

    Although in the 1P Safari's extension all data exist ( And OK By using this website on my iPhone with 1P iOS version ) Here in macOS the password doesn't filled .


  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    You're welcome, ronen.

    If the website isn't in English, there's a possibility that 1Password can still Autofill. Should the website be publicly accessible, I'm more than willing to test it and share my results. Let me know. 🙂

    -Evon

  • ronen's avatar
    ronen
    Super Contributor

    Thank you.
    Quote : " May I ask which websites are you experiencing this on? " ....
    Unfortunately not in English language .

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    ronen,

    On behalf of Dave, you're welcome. I'm glad to hear that it's working as expected. You mentioned:

    Sometimes 1Password is filling only my username and not the login's password. How can I update 1password to fill all login details ?

    May I ask which websites are you experiencing this on?

    Also I don't understand why there is 2 1pssword options in the popup menu ? Thanks.

    I'm sorry for the inconvenience. This is a known issue that our development team is currently investigating. I've added you as an affected user to our internal reporting.

    -Evon

    ref: dev/core/core#33307

  • ronen's avatar
    ronen
    Super Contributor

    Thank you !
    it seems ok now.

    Another question please : Sometimes 1Password is filling only my username and not the login's password. How can I update 1password to fill all login details ?

    Also I don't understand why there is 2 1pssword options in the popup menu ? Thanks.
    Ronen