Windows-Chrome extension forgets who I am

Thank you for the update @ctm.

Let us know if there is anything else we can help with at all.

The issue was the chrome policy BlockThirdPartyCookies set to true.
After setting it to false, it worked.

Hey @ctm, thanks for sharing your support ID. I've located your ticket and have reached out to our team about it. They'll do their best to send you a reply shortly. Let's continue the conversation from there.

ref: WVZ-16614-217

1P_David - OKay, got it [#WVZ-16614-217]

Ignore

I sent the email about an hour ago, but I have yet to recieve a Support ID number from the BitBot.

Hi @ctm,

Can you reproduce the behaviour and send over a console log from your device to take a closer look at:

• https://support.1password.com/cs/extension-console-log/#chrome

Please attach the console log to an email message addressed to support+forum@1password.com with a link to this thread and your username.** Please do not post the console log details in this public thread.**

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Once we've received your email we can assist you further over email.

I look forward to hearing from you!

Hi 1P_David thank you.
I have tried the provided steps with no luck.

Under step 4-5 I noticed that my account is not persisted.
Example:
1. Under Accounts & Vaults I click "sign in to new account"
2. I log in
3. I open a new tab and click the 1password icon in the toolbar
4. I have to login again
5. I look at Accounts & Vaults and there is no account listed.

I do not have the 1Password app installed, so the integration is disabled.

I noticed that if I log in -> refresh page then I get "Your session ended when you reloaded or closed the page."

So it seems like the chrome extension and me signing in to 1Password is disconnected somehow.

Note, I have 1Password installed in Edge as well, and it does not occur in Edge.

Hi @ctm,

I'm sorry to hear you're encountering an issue when trying to access 1Password in your browser. Can you copy and paste chrome://settings/help in your Chrome browser's address bar and check if there is an update available? If there is an update, can you click to update then relaunch the browser, and see if you're still experiencing the same issue?

Afterwards, if the issue persists, can you try re-syncing your account using the following steps:

1. Open your browser.
2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
3. Under General, disable the "Integrate with 1Password app" setting.
4. Under Accounts & Vaults, click the kebab menu ( ⋮ ) to sign out of your account.
5. Click "+ Sign in to a new account" to sign back in.
6. Back in the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".
7. If you don't have the 1Password desktop app installed, you can leave app integration disabled.

I look forward to hearing from you!