"Your account is suspended." When trying to use 1password in safari. Why?

Hey @Sabahali,

There are a couple of different issues in this thread, in order for me to provide accurate guidance can you confirm the error message you are seeing?

Can you also confirm the version number of 1Password in your browser you are using?

I am facing this exact same error message. Please help.

@PaulBeaudry

Thank you for the update, let us know if there is anything else we can help with at all.

1P_Tommy

Please disregard. Closing and reopening 1password desktop client resolved the issue. Thank you.

Hi 1P_Tommy,

The browser extension has been updated to 2.8.1 and it's still experiencing some issues. Currently it's stuck "syncing" and won't allow browser access. Any recommendations for troubleshooting (I've already uninstalled and reinstalled the extension)?

@PaulBeaudry

Please check for version 2.8.1 and update. Let me know if that helps. I'm showing it was released earlier. It might take a while to make its way to you.

Hello,

I'm experiencing the same issue with the Edge browser on a Windows device. The current extension version available is 2.8.0 for Edge.

Thank you,

-Paul

On behalf of Steph, you're welcome.

Hi Steph,

Yep the update via apple's app store works! I just tested it out, and was able to log in without using yet another opened screen.

Thanks much for the quick and helpful response.

---S

Hey @sanderbloop,

I'm sorry for the trouble, the account suspension error you're seeing is from a known issue that our development team has been investigating. The team just recently rolled out a fix for this in the newest version of 1Password in the browser. Could you make sure that you're running on version 2.8.1 and see if that resolves the issue you're experiencing?

Update 1Password in the browser

Give that a try and let me know how you get on.