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michelles's avatar
michelles
Occasional Contributor
2 years ago

How do you deal with accounts that were suspended with SCIM bridge and then reactivated?

We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were ...
scim
hemal_g_1p's avatar
hemal_g_1p
Icon for 1Password Team rank1Password Team
12 months ago

Hi michelles

We are extremely sorry for the delayed response and the inconvenience you experienced.
Are you still facing the problem?

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do you deal with accounts that were suspended with SCIM bridge and then reactivated?","id":"message:79626","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:developers/message:79626","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:2465"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:developers"},"conversation":{"__ref":"Conversation:conversation:79626"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:79626"},"body@stripHtml({\"truncateLength\":200})":" We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were ...","body@stringLength":"620","rawBody":"

We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were unable to sign back in. The user does not have any devices associated and a recovery does not work. This is impacting our business. I did open a case but also looking to see if I can get a fast response here on what steps to take.

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1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were unable to sign back in. The user does not have any devices associated and a recovery does not work. This is impacting our business. I did open a case but also looking to see if I can get a fast response here on what steps to take.

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1Password Version: Not Provided
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"},"Conversation:conversation:79626":{"__typename":"Conversation","id":"conversation:79626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:79626"},"lastPostingActivityTime":"2024-06-19T14:12:52.000-07:00","lastPostTime":"2024-06-19T14:12:52.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:79626":{"__typename":"ModerationData","id":"moderation_data:79626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:79626_1":{"__typename":"Revision","id":"revision:79626_1","lastEditTime":"2024-03-13T12:24:04.000-07:00"},"ForumReplyMessage:message:79627":{"__typename":"ForumReplyMessage","id":"message:79627","conversation":{"__ref":"Conversation:conversation:79626"},"author":{"__ref":"User:user:12165"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:developers/message:79626/message:79627","revisionNum":1,"uid":79627,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:developers"},"subject":"Re: How do you deal with accounts that were suspended with SCIM bridge and then reactivated?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:79627"},"parent":{"__ref":"ForumTopicMessage:message:79626"},"body":"

Hi michelles

\n\n

We are extremely sorry for the delayed response and the inconvenience you experienced.
\nAre you still facing the problem?

","body@stringLength":"346","rawBody":"

Hi

\n\n

We are extremely sorry for the delayed response and the inconvenience you experienced.
\nAre you still facing the problem?

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