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4 months ago

Solved

AI-Chatbot Is Useless

The AI chatbot is really not useful. It told me it would connect me with support, but it just does not create a ticket (I have not received any confirmation email at least). Please reinstate a norm...

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1P_Blake

Community Manager

4 months ago

Hey lukas-ramlab! 👋

I'm sorry that you ran into some trouble with the chatbot not creating a ticket for you -- I'll have to let the team know about this so we can investigate that a bit further.

You can always email us directly at support@1password.com if you need help with your 1Password Account, though! 🙂

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The AI chatbot is really not useful. It told me it would connect me with support, but it just does not create a ticket (I have not received any confirmation email at least).

Please reinstate a normal contact for, then I can be sure what it is happening. And do not need to go through slow AI-generated chat interface.

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The AI chatbot is really not useful. It told me it would connect me with support, but it just does not create a ticket (I have not received any confirmation email at least).

Please reinstate a normal contact for, then I can be sure what it is happening. And do not need to go through slow AI-generated chat interface.

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-02-07T07:19:35.162-08:00","lastPublishTime":"2025-02-07T07:19:35.162-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":66},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:lounge/message:151195/message:151197","readOnly":false,"editFrozen":false,"body@stringLength":"650","rawBody":"

Hey ! 👋

I'm sorry that you ran into some trouble with the chatbot not creating a ticket for you -- I'll have to let the team know about this so we can investigate that a bit further.

You can always email us directly at support@1password.com if you need help with your 1Password Account, though! 🙂

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