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mkhoatd's avatar
mkhoatd
New Contributor
6 months ago

Can't login to https://www.1password.community from Safari

Got this error   Unexpected error Please try refreshing the page and submitting again.
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1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
6 months ago

mkhoatd hege,

I'm sorry you aren't having a smooth login experience with the 1Password Community!

Would you each be able to share screenshots of the error message you're getting? Please be sure no sensitive information is visible in the screenshet.

mkhoatd are you seeing this on Mac OS, iOS, or iPadOS?

  • mkhoatd's avatar
    mkhoatd
    New Contributor
    6 months ago

    I'm seeing it on MacOS

    You should be able to reproduce it with stock MacOS 15.4 24E248 running inside a VM

    • Mirv's avatar
      Mirv
      Super Contributor
      6 months ago

      I get the problem too. (There are other problems with this web site such as every time I type a character in this window the screen scrolls to be the bottom and  it's really annoying to see what I am typing!!).  Anyway I found out that if you turn Content Blockers off for this page using the Website Settings from the little icon in the address bar, the problem will go away. This problem happens for me in both Safari and Firefox on the Mac. It does not happen on my iPad. I have also reported this by email to mailto:community@1password.com and have ticket ID JVR-86362-956.

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Thanks for sharing that ticket ID, Mirv! Since we're getting into the weeds in that ticket, we can keep the conversation going over there.

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Thanks, mkhoatd! Can you confirm you don't see this error message in other browsers on the same device?

      Could you also try logging in with Safari in a private window with all extensions disabled to see if you get the same error? Appreciate your help getting to the bottom of this!