Forum Discussion

1User's avatar
1User
New Member
5 days ago
Solved

How do you get help?

Support get a zero out of 10 for me.  I joined Jan 15 and set up family account and used it for a while.   My mistake I did not create a Recovery Kit.    I forgot my password - yes my fault.   I have...
commentary
  • 1User's avatar
    1User
    1 day ago

    All issues are resolved but thanks for asking.

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 days ago

Hi 1User​, thanks for following up and sharing those ticket ID's. 

I can see that a member of our team did reply to your older ticket, but that your more recent tickets have been merged and are open in our support queue. I'm very sorry for all the trouble here and I definitely get your frustration. 

You mentioned that your issue is now resolved, but I just wanted to confirm there's nothing else support can help with before we close out the open ticket. 

Thank you as well for the feedback on our chatbot. I'll share that with the team. While the chatbot can be a great resource, it's not able to cross reference existing tickets. Hopefully this will never come up again, but feel free to use that email address (support@1password.com) or the email form on our support page  to contact our team directly for any assistance. 

1User's avatar
1User
New Member
1 day ago

All issues are resolved but thanks for asking.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 day ago

    I’m glad you were able to resolve the issue, and I appreciate your feedback about our support. We’re working hard to return to our usual response times as quickly as possible, and your input helps us improve going forward.

    -Dave