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6 months ago

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International Billing

I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through histo...

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1P_Tommy
6 months ago
jhardman

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.

jhardman

New Contributor

6 months ago

*international transaction (no edit button)

1P_Tommy
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6 months ago
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jhardman

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.
- jhardman
  New Contributor
  5 months ago
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  When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.
  - 1P_Tommy
    Moderator
    5 months ago
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    This would be a bank change (charge). It is not 1Password charging for this. Several banks have started charging the fee as a way to help resolve costs. Years back I left BoA and moved to Chase for this reason and others. But let's not head into that quagmire. I would recommend talking to you bank or card company.

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Billing","id":"message:153343","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:lounge/message:153343","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:19336"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:lounge"},"conversation":{"__ref":"Conversation:conversation:153343"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153343"},"body@stripHtml({\"truncateLength\":200})":" I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through histo...","body@stringLength":"401","rawBody":"

When did this change and is there anyway as a US bank user to not be charged from Canada?

","kudosSumWeight":0,"postTime":"2025-03-18T10:59:16.336-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:commentary","text":"commentary","time":"2025-02-04T10:59:25.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:153343_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":132},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When did this change and is there anyway as a US bank user to not be charged from Canada?

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*international transaction (no edit button)

","body@stringLength":"50","rawBody":"

*international transaction (no edit button)

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jhardman

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction.

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