Community ManagerHi alliik,
Could you please email community@1password.com and refer to this thread? I'm happy to look into this for you, but don't want to share details here publicly.
I tried to reset password to get in to the community. I entered my email and clicked the button, received e-mail, went by the link and enter new password but the platform continues showing incorrect e-mail or password.
I tried to reregister but it doesn't allow because the e-mail already in the system.
","kudosSumWeight":0,"postTime":"2025-04-26T05:28:39.235-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:community feedback","text":"community feedback","time":"1970-01-01T00:00:21.432-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:155181_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"I tried to reset password to get in to the community. I entered my email and clicked the button, received e-mail, went by the link and enter new password but the platform continues showing incorrect e-mail or password.
I tried to reregister but it doesn't allow because the e-mail already in the system.
"},"Conversation:conversation:155181":{"__typename":"Conversation","id":"conversation:155181","solved":false,"topic":{"__ref":"ForumTopicMessage:message:155181"},"lastPostingActivityTime":"2025-04-28T14:02:38.680-07:00","lastPostTime":"2025-04-28T14:02:38.680-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:155181":{"__typename":"ModerationData","id":"moderation_data:155181","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:155181_1":{"__typename":"Revision","id":"revision:155181_1","lastEditTime":"2025-04-26T05:28:39.235-07:00"},"ForumReplyMessage:message:155251":{"__typename":"ForumReplyMessage","id":"message:155251","conversation":{"__ref":"Conversation:conversation:155181"},"author":{"__ref":"User:user:116"},"revisionNum":3,"uid":155251,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:lounge"},"subject":"Re: Reset Password Doesn't Work","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:155251"},"parent":{"__ref":"ForumTopicMessage:message:155181"},"body":"Hi alliik,
\nCould you please email community@1password.com and refer to this thread? I'm happy to look into this for you, but don't want to share details here publicly.
","body@stringLength":"489","rawBody":"Hi
Could you please email community@1password.com and refer to this thread? I'm happy to look into this for you, but don't want to share details here publicly.
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