What has happened to 1Password Support?
(Not 1P_Tommy, but jumping in for him here 😅)
Honestly, it’s a bit tricky to speak to the exact experience your friends may have had without knowing when they reached out, what email they used, or what was happening at the time. In general, we reply to nearly every message we receive via email within 24 hours (often much faster) so if someone felt like they had to send multiple emails during that window, it’s very possible their message was already received and just waiting its turn in the queue.
We also want to be really clear that you can absolutely still get in touch with a human. The chatbot is there to help with common questions or to create a support ticket if needed, and anything submitted that way goes directly to our inbox. We’ve got a full team actively replying to those tickets every day.
And yes, for reporting a bug or anything other questions you might have, support@1password.com is the right place to reach us.
