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Marakai666's avatar
Marakai666
New Contributor
2 years ago

MacOS installation fails, possibly due to proxy

Hi!

I'm trying to install 1Password 8 on my Macbook Air laptop. I was able to download the installer (as the web browser is correctly configured through the corporate proxy). However, when I launch it, I get an "failed to install message" maybe one quarter through the installation, going by the progress bar.

Are there any logs that will tell me where it failed, exactly? I suspect it's a connection issues with the corporate proxy that the launcher can't deal with.

Alternately, is there an installer that is one single file that I can run without further incremental downloading?

I do supposedly have local admin rights - other apps install fine - so I don't think it's a permission issue. Unless somehow the privilege escalation isn't passed through to the 1Password installer properly.

1Password Version: 8
Extension Version: NA
OS Version: MacOS Sonoma
Browser: NA

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What is the status on this? It appears to have been in beta for aaaages?

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1Password Version: Not Provided
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","body@stringLength":"261","rawBody":"

What is the status on this? It appears to have been in beta for aaaages?

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1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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Status on upgrading vaults to use passkeys?","moderationData":{"__ref":"ModerationData:moderation_data:157568"},"body":"

Any update here?   Would be fantastic to upgrade to be able to use a passkey to sign in

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"99","kudosSumWeight":0,"postTime":"2025-06-10T05:53:23.467-07:00","lastPublishTime":"2025-06-10T05:53:23.467-07:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjB8aW50LDE1NzYxOSwxNTc2MTk","node":{"__ref":"ForumReplyMessage:message:157619"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:157619":{"__typename":"ModerationData","id":"moderation_data:157619","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:157619":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:157619","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:148758/message:157619","revisionNum":1,"uid":157619,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:157568"},"conversation":{"__ref":"Conversation:conversation:148758"},"subject":"Re: Status on upgrading vaults to use passkeys?","moderationData":{"__ref":"ModerationData:moderation_data:157619"},"body":"

rctneil​ 

\n

Thanks for reaching out, I don't have any updates to share. Passkey unlock continues to be available only in beta: Unlock 1Password with a passkey (beta)

\n

-Dave

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Is there a status update on this?

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Anything?    Not heard for a long time now.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"55","kudosSumWeight":1,"postTime":"2025-02-15T14:54:36.545-08:00","lastPublishTime":"2025-02-15T14:54:36.545-08:00","metrics":{"__typename":"MessageMetrics","views":69},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjB8aW50LDE1MTcxOSwxNTE3MTk","node":{"__ref":"ForumReplyMessage:message:151719"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:151719":{"__typename":"ModerationData","id":"moderation_data:151719","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:151719":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:22"},"id":"message:151719","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:148758/message:151719","revisionNum":1,"uid":151719,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:151656"},"conversation":{"__ref":"Conversation:conversation:148758"},"subject":"Re: Status on upgrading vaults to use passkeys?","moderationData":{"__ref":"ModerationData:moderation_data:151719"},"body":"

Hey rctneil! We don't have any additional updates on this at the moment, but it's still something we're actively working on -- thanks for checking in! 🙂

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I'm glad that Mitch's Reddit post was informative. 😊

\n\n

-Dave

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1P_Dave Perfect full answer from 1P_Mitch right there.

\n\n

Gave me all the answers I needed and wanted to know. Apart from the tease at the end! :-)

\n\n

Thanks,
\nNeil \"Still a massive 1Password fan\".

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Hello rctneil! 👋

\n\n

Thanks for the question! Unlocking 1Password with a passkey is still being tested in a public beta: Unlock 1Password with a passkey (beta)

\n\n

My colleague Mitch recently shared an update in our recent AMA on Reddit: https://old.reddit.com/r/1Password/comments/1e6hnne/ama_were_the_team_behind_1passwords_latest/lewekkw/

\n\n

-Dave

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