Solved

Mac App Closing

9 replies
107 views

Is anyone else experiencing the Mac app closing itself all the time?

I haven't figured out a pattern to it, but when I try to Cmd + Tab to it, frequently, it's just not there anymore and has closed out. That of course impacts authentication to sites if needed, as I need to unlock (as that beautiful new "unlock with Mac unlock" feature has not yet shipped to prod).

It doesn't seem like it's crashing out - I see no visible signs that it has crashed at least, but it's just... closed. Several times per day.

I am using Tahoe 26.1, 1Password for Mac 8.11.16 (81116035), Safari 26.1 (21622.2.11.11.9).

Experience

smallcheeseAnswer

FYI for future viewers - Ticket ID DAW-82329-397

Support confirmed that they have had reports of issues where the app is closing both with customers who have hidden the app via Cmd+H, and when recovering from sleep.

In my case it appears most prevalent at the moment when recovering from sleep.

No timescale for a fix, or bug ID.

1P_SimonH

Community Manager

Hi @smallcheese 👋

That sounds really irritating! I'm sorry you're having to deal with that. I did a little poking around and haven't seen other reports of this on the 8.11.16, so I'd like to ask you to create a diagnostics report from 1Password and send it in.

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread
Your forum username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

smallcheeseAuthorAnswer

FYI for future viewers - Ticket ID DAW-82329-397

Support confirmed that they have had reports of issues where the app is closing both with customers who have hidden the app via Cmd+H, and when recovering from sleep.

In my case it appears most prevalent at the moment when recovering from sleep.

No timescale for a fix, or bug ID.

1P_Dave

1Password Employee

Thank you for sharing with the community! We hope to get the issue fixed in a future version of 1Password for Mac.

-Dave

issue=PA-867

S

sram

Is there an update on this yet? It was acknowledged eight months ago and continues to be a pain multiple times a day.

Thank you

1P_Dave

1Password Employee

@sram

Thank you for following up and I’m sorry for the continued disruption. I’ve taken a look, while I don’t have any updates to share at the moment, this is something that our development team is looking into.

-Dave

W

waddupcase

+1 for needing a fix for this issue, it’s really annoying.

1P_Dave

1Password Employee

I’ve added your report to our bug tracking issue as well!

-Dave

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