1Password does not work with Safari profiles

Debating dropping 1Password and switching to iCloud password store. This issue has been going on for too long and the copy/paste is getting old fast.

Or instead of
Clicked on the icon by the entry field - nothing.

I sometimes get
Oops something went wrong with loading

Again this is EASILY repeatable - that is it happens every time you let the screensaver sleep

+1 same issue

happy to send console log

Same issue here - Ticket #UVV-95792-244

Just for completeness ticket #XIJ-47266-571

Response included

Based on the additional details you shared, I can confirm that you're running into a known issue we're tracking with 1Password for Safari on multiple profiles. I've personally ran into this issue myself and I completely understand any frustration this may have caused. I can assure you our developers are investigating the issue and actively working with our friends at Apple to come to a resolution. We hope to release a fix in a future update as soon as possible.

In the meantime, I can suggest a temporary workaround to either restarting Safari or toggle 1Password for Safari off and on again to re-establish a connection with the 1Password desktop app.

Another workaround is to run 1Password for Safari independently from the 1Password desktop app. However, you wouldn't be able to unlock the extension through the 1Password desktop app/Touch ID feature and you will need to unlock it separately.

However I do get the worry that is my data now only in the cloud or is it still in a database on my computer that I can backup.

And obviously if you are offline this workaround won't work

No response? This is a pretty serious issue.

+1 Same issue :(

Hello @greenpig, thank you for reaching out. I apologize for the delay in response.

Based on what you shared, it sounds like you might be running into a known issue that we're tracking with 1Password for Safari. So that I can confirm, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

• A link to this thread: https://1password.community/discussion/144909
• Your forum username: greenpig
• A console and diagnostics report when the issue occurs:
  • https://support.1password.com/cs/extension-console-log/
  • https://support.1password.com/diagnostics/

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon

ref: dev/core/core#28250

Hi Support,
I am having the same issue on Mac/Safari with multiple Profiles. Any updates on that issue?

Hey @codingp, thanks for writing in. I'm sorry to hear about the problem you're running into. I don't have any updates to share regarding the known issue I mentioned in my previous message.

So that I can confirm you're running into the known issue, when it does occur, I'd like to ask you to create a console log and diagnostics report from your Mac and then attach them to an email message addressed to mailto:support+forum@1password.com following https://1password.community/discussion/comment/707647/#Comment_707647.

-Evon