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bpaluzzi
September 1, 2024
Question

1Password for Safari not communicating with the desktop app [FIXED]

  • September 1, 2024
  • 206 replies
  • 4186 views

https://1password.community/discussion/comment/717333/#Comment_717333

Both the extension and the app are updated and at current versions.

Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.

Have toggled on and off the "Allow in the background" setting in System Settings->General

Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID

BEYOND frustrated at this point. I just want to use TouchID on my browser extension!


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

206 replies

September 3, 2024

In 1password settings I have AutoLock in 1password Settings set to NEVER.


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1 (23G93)
Browser: Safari

September 3, 2024

Having the same issue.

September 4, 2024

Glad to have found this in the Community! I went through the whole cycle of uninstalling and reinstalling the 1Password extension for Safari.
Looking forward to seeing this resolve soon!

September 4, 2024

Thanks @kevin_li, hopefully sooner rather than later. 😊

September 4, 2024

Having a strange problem - when I try to input my credentials on a website where 1P is showing in the sign in box, 1P will not open - even though I already have 1P completely open - wants me to put in my password and does not give the finger print option (see first screen shot). The second screen shot shows the finger print option when I try to just open 1P, and in fact I can then open it.

However, I must copy and paste from the open 1P window into the login spaces for the particular website as it will not fill anything and indicates I need to login to 1P with my password - even though it is already open (again screen shot 1).

My only idea is maybe it has something to do with the fact I am in Greece?


1Password Version: 8.10.40
Extension Version: Not Provided
OS Version: macOS 14.6.1
Browser: Safari

September 4, 2024

Hello Kevin, I appreciate your response. I realized that this issue isn't present in Chrome or Firefox. Sadly it is almost Safari. 1Password used to be a seamless solution, and it became crumble-some. Each year, I want to be hopeful that 1Password will be like in the good old days, but then something happens again. At the same time, Apple's built in keychain solution is getting better. I am sorry to say it, but it is hard to resist to just simply ditch 1Password.

September 4, 2024

Man there are tens of posts about this bug. It's known and they are trying to address it.

September 4, 2024

I guess that you are referring to the known bug...there are already tens of posts about it, would be good to check before posting.

MindTooth
September 4, 2024

Experience the same. I hope for a quick fix. It literally broke Safari.

Regarding quality, I too feel that 1Password is not what it used to be like in the good old days. I assume that today as with all tech companies, the investors (hedge fund or whatever) wants the investment back and that is only achieved by pushing new features all the time instead of refining what is already there. Too bad it's us, the consumer, who is affected by the shrinking quality. Note, this is not unique to 1Password. I see more and more companies that I interact with deliver lesser quality, but push features.

1p_jac
1Password Employee
September 4, 2024

Hey everyone,

Apologies for the trouble the both of you have experienced with 1Password for Safari no longer integrating to the 1Password desktop app. I'm glad to share that an update containing a fix for this issue is now available for download on the App Store: How to keep 1Password up to date in your browser.

The integration between 1Password for Safari and 1Password for Mac should automatically work again after updating to version 8.10.44, allowing you to share the same lock state and unlock the 1Password browser extension with Touch ID once again.

Everyone at 1Password appreciates your patience whilst this issue was investigated and do let me know how you get on after installing today's update to 1Password for Safari :)