1Password for Safari not communicating with the desktop app [FIXED]

@1P_Tommy thanks, but didn't fix the unlock issue, app is unlocked, safari extension is still locked.

@telUK

8.10.44 is showing in my App Store extension (removed the word app for enhanced clarification). You may need to restart the browser to allow it to swap the versions. Be sure to try the steps above.

Hello @1p_jac

Patience does pay off, my friend. It looks like all is well on my Mac and iOS devices. I really appreciate your kind assistance with these matters. I guess that's why I've been a loyal 1Password customer for ten plus years and have looked no further. 1Pass is the best in my book! Thank you so much for keeping us informed.

@1P_Tommy

Yep quit the 1p icon from the top right, quit browser, waited. unlocked app, opened safari, extension still locked.

Im on app version 8.10.44 and latest macOS.

@telUK

Hmm, that's odd. It's working here. I might recommend restarting the device to rule that out and if you continue to have trouble get you into email support with the extensions specialists.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include a link to your posting (below) and mention you've tried the steps I shared.

https://1password.community/discussion/comment/717185/#Comment_717185

@fathershawn,
did you need to do anything to get it working as I just updated and its still not unlocking with the app.
Same Mac version as you as well.

ignore/ App Store was slow to push the 1p for safari update, had to search the App Store myself and get the update.

Thanks

@1P_Tommy the release notes for 8.10.44 do not mention a fix for this issue. Is this an oversight or has it missed this release?

8.10.44 -- Sep 4, 2024

We’re excited to share that we’ve updated the release number formatting for the 1Password browser extension! This change aligns our browser extension with the 1Password apps, so you’ll now see the same release number across all platforms. Plus, both the extension and apps will be released on the same date, for a consistent and streamlined experience.

• You can now create custom passwords and report issues with the 1Password browser extension from the inline menu that appears below form fields.

• The “Grant access to your account” message will now display the device name instead of the operating system when enrolling a trusted device.

• You’ll now be able to delete accounts in the 1Password extension settings.

• The single sign-on button will now be in focus if it is the only available authentication method.

• We’ve made visual improvements to the Autofill Behavior options.

• Localization has been improved for a number of our supported languages using new translations from Crowdin.

• We’ve fixed an issue that prevented one-time passwords from filling if the “Sign in automatically” setting was disabled.

• We’ve fixed an issue where you couldn’t sign in automatically on wordpress.com if the site was set to German.

• We’ve fixed an issue where 1Password didn’t sign in automatically on arbeitsagentur.de.

• We’ve fixed an issue where 1Password didn’t sign in automatically on vandijkstore.nl.

• We’ve fixed an issue in iOS where you’d have to turn the extension off and on again in Settings > Safari > Extensions to get it working after quitting Safari.

https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12

@1P_Tommy

Restart didn't fix it, perhaps its the safari extension version, when you find out can you let me know if its supposed to be in line with the app version, its strange its mentioned in the release notes.

Thanks

@1p_jac,

It looks like that fixed it. Unlock with Apple Watch worked right away after the update. Thank you!

@telUK The desktop app and browser extension update independently. It may help to initiate the extension update directly from here: https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12