1Password for Safari not communicating with the desktop app [FIXED]

@ag-tommy

Ignore, Its working now!!

I had to go into App Store and update the safari extension to 8.10.44 as well, App Store wasn't showing any updates, so I had to search for 1p for safari in the App Store and update it that way.

Thanks

Yep thanks @hegguardo, just had found that out.

Uninstalling/ reinstalling the safari extension has worked for me (I also updated the app too).

Yes the update did not show on load, but choosing Store >> Update page while on the Updates vertical tab revealed the update to the extension.

Glad you got it @telUK

@1p_jac Would you care to share some details about why this broke?

So since my 1Password Safari plugin has been upgraded to - version 2.27.1 I am having constant problems when trying to use and authenticate to various sites etc.

Specifically, it appears the extension no longer recognises Apple's Fingerprint ID etc, so every 10 minutes when the 1Password vault locks I have to enter my 36-character password every time!!

To state that this is annoying and very inconvenient is an understatement. My 1Password APP seems to work fine with Apple Fingerprint, but your new extension and 'Experimental' Interface do not!!

I have tried uninstalling and reinstalling but same issues.

Any help would be gratefully received.

Thanks
Gary

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari 17.6

Since my Safari Browser Extension has been upgraded, I am having issues with unlocking my vault.

Specifically, the extension no longer recognises Apple Fingerprint ID(Touch ID). Every time the vault locks(about every 20 minutes), I have to enter my 36 character password to unlock the vault!!

My 1Password app works fine, and unlocks correctly, but the extension does not work.

This is becoming very frustrating, having to unlock with this method twice per hour, as I use my vault a lot during my working day.

I have looked into the extension settings, but there is no longer any option to use Touch ID, only extend the period when the vault is locked.

I presume this has something to with the extension now opening the new ‘Redesigned’ experience webpage, rather than use the app on your system??

Need help please, much appreciated.

Regards
Gary

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

That's great to hear.

Nice going @telUK Glad to hear you're back on track.

If anyone else happens along this:

8.10.44 is showing in my App Store extension (removed the word app for enhanced clarification).

To be clear this is the App Store version of 1Password in the browser. 1Password 8 and 1Password for Safari now share the same version numbers.

@DavidB

Sorry about the confusion before.

Good news. The fix for the connection issue is applied to the current version 8.10.44 of 1Password for Safari web extension. Here are the steps to update 1Password for Safari in Apple Store:

1. Choose Apple menu > "App Store".
2. Click "Updates" in the sidebar, then choose "Store > Reload Page" (or press Command-R).
3. Find 1Password for Safari and click the "Update" button to apply the latest version.

After the update, let's test again to see if 1Password for Safari is working correctly for you.

-Kevin

On behalf of the team, you're welcome.