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bpaluzzi
September 1, 2024
Question

1Password for Safari not communicating with the desktop app [FIXED]

  • September 1, 2024
  • 206 replies
  • 4186 views

https://1password.community/discussion/comment/717333/#Comment_717333

Both the extension and the app are updated and at current versions.

Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.

Have toggled on and off the "Allow in the background" setting in System Settings->General

Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID

BEYOND frustrated at this point. I just want to use TouchID on my browser extension!


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

206 replies

JasonN
September 1, 2024

I also have this problem. Would be grateful if someone could chime in for this paid subscription service.

JasonN
September 1, 2024

I also have this issue. A paid subscription service needs to work properly or at least have some feedback from the developers.

September 1, 2024

The connection seems to be broken between the app and extension. The issue can't use Apple pay as its not supported on another browser.

benmattison
September 1, 2024

Sometime recently the Safari extension stopped connecting to the desktop app. In the extension settings it says "Status: Problems Connecting. Please make sure the 1Password app is unlocked." I have tried fully quitting 1Password and restarting the browser multiple times.


1Password Version: 1Password for Mac 8.10.40
Extension Version: 2.27.1
OS Version: MacOS 14.6.1
Browser: Safari

September 1, 2024

Same issue here.

Hopefully there's a resolution soon from the team.

Baz
September 1, 2024

Woke up this morning to the same issue. After a half hour in struggling with it I came here; glad I did.

The release notes say that 2.27.1 was released on August 6 and that seems to be the version I'm running.

Chrome and Firefox are "almost" working fine. When first starting up, the extension is not fully initialized. When I open the extension and use the vault selection at the top left, I don't get the same selections that I do as when I open the extension the second time.

September 1, 2024

I'm having the same issue. Have tried running onyx to clear caches, etc, no difference. unlocking 1Password doesn't unlock the extension, and unlocking the extension doesn't unlock 1Password. Getting the same error message that the extension status has Problems Connecting. Please make sure the 1Password app is unlocked

September 1, 2024

I'm having the same issue. Have tried running onyx to clear caches, etc, no difference. unlocking 1Password doesn't unlock the extension, and unlocking the extension doesn't unlock 1Password. Getting the same error message that the extension status has Problems Connecting. Please make sure the 1Password app is unlocked. Touch ID is working to unlock the Mac, and the 1Password app, just not the Safari Extension.

1Password for Mac 8.10.40 (81040031)
1Password for Safari 2.27.1
MacOS 14.6.1

September 1, 2024

Despite being up to date on the 1Password desktop and Safari apps, and despite unlinking, closing, and reopening and linking both, 1Password for Safari always wants me to type in the password, even though at desktop app accepts Touch ID. Any solution?


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari

September 1, 2024

Also getting this issue as of today...