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jFred
August 18, 2023
Question

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

  • August 18, 2023
  • 93 replies
  • 8904 views

View Approved Answer

.

Chromium browsers (Edge and Chrome), latest version, as well as Safari

Browser extension just updated to 2.14 and now it's not working on all browsers.

When I click on the 1Password icon on the browser, I get the following error:


1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge

93 replies

August 22, 2023

The following steps have worked for me.
1. Right click on 1Password extension > Settings > Disable "Integrate with 1Password app"
2. Unlock 1Password extension
3. Re-enable "Integrate with 1Password app"

Doing this has got the green dot Connected status back. Just disabling and re-enabling didn't work, the extension had to be unlocked first. I've got a number of Edge profiles and this has worked consistently, but it's only just been done so hopefully it won't break again in time.

brettn
August 22, 2023

1Password (8.10.9) is not working for me in Google Chrome. I use Chrome as a secondary browser so it isn't the end of the world, but it's still very annoying.

When I click on the 1Password extension icon next to the URL I get the following (see attached image).

Can anyone help?

Cheers


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: Windows 11 22H2
Browser: Chrome 116.0.5845.97

August 22, 2023

Same here

brettn
August 22, 2023

Well, at least I know I'm not alone with this.

August 22, 2023

Same issue for me:

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: Windows 11 21H2
Browser: Chrome 116.0.5845.97

August 22, 2023

Just seen on another thread how to fix - uninstall the extension, restart chrome, reinstall the extension

brettn
August 22, 2023

Seems to work. Thanks, shaunmcl.

August 22, 2023

The procedure described by BrettGrivell worked for me (thank you Brett!) for both Mac w/Chrome and Windows 10 w/Chrome and Edge. Interestingly, I also have a second Windows 10 computer with the same version (latest for all) of Windows 10 OS, Chrome and Edge, and the 1Password app and extension and this computer has not experienced the "Oops" issue -- 1Password app and extension have been working fine on this machine. I wonder what the difference is between these two Windows machines with identical versions of all associated software. Hopefully, 1Password will do a technical write-up on this issue for the blog at some future point. I am very curious to know more about the cause of this issue.

August 22, 2023

Had the same problem on Safari. Turning off the shared lock state is a workaround that fixes it. I hope it's only temporarily.

However, the extension can't be unlocked with the fingerprint sensor of my Mac anymore? Any idea why?

UPDATE: Funny, turning off and back on sharing lock state fixed it and also this issues:
http://

August 22, 2023

Hello,

I am running macOS 13.5.1, 1Password for Mac 8.10.9, and 1Password plugin for Chrome v2.14.0.

When I attempt to interact with the 1Password icons in the fields in the content area of an open browser window, there is no action taken (clicking does nothing).

When I attempt to interact with the 1Password Browser Toolbar icon, it will display the following:

Clicking Reload makes no difference.

I have attempted multiple reboots, quit and restarted Chrome, 1Password, etc. to no avail.

I am able to access 1Password functionality in the browser using the system MenuBar applet, but its ability to know what I need is limited.

Here is what I am seeing in the console:

Please help.

Dan Charles


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5.1
Browser: Chrome