Face ID failing and unreliable after update

Same for me. Re-adding 1PW as password handling app temporary fixed it, but 30 minutes later it’s back to being broken again.

@bm206 and @janxb

I'm sorry that you're both still seeing the issue. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143322/face-id-failing-and-unreliable-after-update
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

[#XRE-43521-967]
Here is my Support id number.

@bm206

Thank you for posting the Support ID! The team will review your diagnostics report and get back to you as soon as possible. 🙂

-Dave

[#YNC-46134-599]

@janxb

Thank you, one of my colleagues will send you a reply as soon as possible.

-Dave

Hi

Can confirm this has not been fixed with the latest update, despite working as expected initially.

Thanks

@DalikVee

I'm sorry that you're also affected. Based on the diagnostics reports sent in by other folks, we've opened a new issue for this with our development team and the team is investigating. Hopefully a permanent fix is released in a future update soon.

-Dave

ref: dev/core/core#26726

I received a reply.
„After some further testing, I've been able to replicate this behaviour on my own device. I've filed a new issue with the development team so that they can continue to investigate and work towards a fix.“

@bm206

Thank you for sharing with the community. Hopefully our development team can resolve this issue soon.

-Dave